RETURN & EXCHANGE POLICY - TROUD LIFESTYLE
Returns & Refunds
We offer 7 days hassle-free returns & exchange from the date of delivery and a further 5-7 days for the returned product(s) to reach us.
PLEASE NOTE: Please return your product(s) in the same condition as it was shipped. If the products are returned in poor condition or have clearly been worn, a refund would not be provided.
Kindly allow 7 days for the return to be processed and the amount to be shown in your bank account. PLEASE NOTE: REFUND / BANK TRANSFER ARE ONLY APPLICABLE FOR BOTH COD (CASH ON DELIVERY/ PREPAID ORDERS).
You can get in touch with us about any issues at our customer support portal by dropping a direct message on our Instagram i.e @USERNAME or Email: troudlifestyle.contact@gmail.com or chat with us on whatsapp: number. We are available Monday-Sunday between 10 am - 7 pm. All pending queries will be solved on priority the next day.
Defective or Damaged Products
If you have received faulty or damaged products, please contact us with images of the product within 7 days. We will gladly send out a replacement order or issue you a full refund.
Items Lost in Transit
By ordering from us, you agree with our shipping times. Most orders get delivered within the posted time frames; however, external factors such as customs inspections can sometimes cause delays. If your order shipping times exceed our displayed time frame by 10 business days, you can contact us and we will gladly send out a replacement order, or issue a full refund.
Lost or Stolen Packages
troudlifestyle.com is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Website will confirm the delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.